Your safety and wellbeing during COVID-19
Updated, 15 January, 2024
What we are still doing to keep everyone COVID Safe
As a business we have a legal obligation under Work Health and Safety laws to protect everyone who interacts with us (including our staff, guests, visitors and suppliers) from avoidable harm. These laws require us to do all that is reasonably practicable to safeguard EVERY aspect of your health and safety, including minimising the risk of COVID infection. Changes to public health laws do not remove or reduce this duty.
We are committed to ensuring each and every guest feels safe and included on our tours. Most importantly, our commitment to inclusion acknowledges a COVID-19 vulnerable person should feel safe and comfortable to join our tours without being expected to disclose to the tour group their individual circumstances.
With the above front of mind we have embraced a COVID-19 transmission prevention strategy which prioritises “safe” air.
We are doing this by eating at venues that offer the option for outdoor dining and, where possible, booking accommodation that has independent air conditioning and outside entry for all our rooms, so we are not required to share ventilation, corridors or lifts with others.
We are also prioritising safe air in our vehicles by maximising the exchange of air and monitoring the air quality with a Carbon Dioxide (CO2) monitor. (See our COVID Safe protocols for our support vehicles for more details.)
Before meeting the tour group we ask everyone to take a rapid antigen test and complete a health declaration. We will provide you the link to this in the Tour Information Pack we send you in the month before your tour.
In 2023 the COVID-19 virus still has the potential to disrupt our tours. To put this in perspective the 2023 Giro d'Italia cycling event witnessed a series of high profile withdrawals as a result of an outbreak of the COVID-19 virus.
The lessons learned from the Giro continue to underscore the unpredictable nature of the virus and remind us of the need to maintain COVID Safe Behaviours. So please be especially diligent in remaining COVID Safe whilst you are travelling to and on tour with us: physically distance; always wear a mask when ventilation is limited or it is not possible to physically distance; and if you have any COVID-19 symptoms or are known to have been exposed to the virus get tested and act on the result.
In the event that a member of the tour group tests positive to COVID-19 whilst on tour we will be using these procedures to categorise and manage the COVID-19 exposure risk for the remaining members of the tour group.
By booking onto one of our tours you agree to follow COVID Safe Behaviours and to comply with our control measures or other requirements that we may notify you of, even if they are more rigorous than current government regulations and guidelines.
If you have any questions about any of the information listed on this page or wish to discuss your individual needs please feel free to call us or send us an email.
- You must not join the tour if you have ANY symptoms potentially consistent with COVID-19. To cancel or transfer a tour booking under these circumstances please Call Us by telephone and then confirm the conversation by email.
- Prior to and during each tour we monitor the COVID-19 cases being reported by the different State health authorities. If our on-going risk assessments determine the risk of COVID-19 transmission is increasing we reserve the right to ask guests to adopt additional control measures and complete health declarations throughout the tour.
