Your safety and wellbeing during COVID-19

Updated, 27 October, 2021

We can’t thank you enough for your support and understanding as we navigate this challenging time.

Since our very beginnings the safety and wellbeing of our guests, staff and the people in the communities in which we visit, has been of the greatest importance to us.

Please understand we have a big set of COVID-19 rules to comply with, we do not make the rules and we are doing our best to comply with them.

This means we are operating as ‘COVID Normal’ - not back to normal!


On 6 August 2021, Australia's National Cabinet agreed to a four-step National Plan to transition Australia’s National COVID-19 Response from the pre-vaccination settings focused on continued suppression of community transmission, to post-vaccination settings focused on prevention of
serious illness and fatalities.

Current Australian Government advice is:

“... Safe and effective COVID-19 vaccination is an important part of keeping the Australian community safe. However, a vaccinated person may still unknowingly carry and spread the virus to others around them, including workers and others in their workplace.” (Safe Work Australia)

This means even if we are fully vaccinated we must continue to minimise the possibility of being exposed to the COVID-19 virus by continuing to practice physical distancing, washing and sanitising hands and checking in and out of venues.

As a business we have legal obligations to comply with public health orders and Work Health and Safety laws. These impose very specific responsibilities on us to ensure the health and safety of you and everyone who interacts with us. For the foreseeable future these obligations mean physical distancing, enhanced personal hygiene practices, such as washing and sanitising hands, regular cleaning and the use of personal protective equipment, such as masks, will remain part of our ongoing procedures.

Our collective behaviour controls the fate of the entire tour group so please be especially diligent about adhering to the following procedures whilst you are on tour with us.

Please remember that even with the introduction of the vaccine the risk of transmission has not been removed.


What we are doing to keep everyone COVIDSafe

Logo indicating Mulga Bicycle Tours is a Quality Tourism accredited COVID Clean Practicing Business

Mulga has completed the COVID Clean Practicing Business program which is administered by the Australian Tourism Industry Council. The program has been designed specifically for tourism businesses to ensure we are compliant with the health directives and the Workplace Health & Safety standards of each Australian state within which we operate.

The following are some of the more important control measures we have put in place to minimise the risk of transmission of the COVID-19 virus. They are informed by health advice provided by Australian authorities and the World Health Organisation and we continue to monitor this advice and revise our procedures accordingly.

It is important to note that you may notice some variations in how we apply these measures between our different tours. This is due to the differences in how each state and territory requires us to implement these control measures.

If you have any questions about the control measures listed below please Contact Us by phone or email.

By booking on one of our tours you agree to comply with these measures. Mulga reserves the right to deny you from joining or continuing on a tour for failure to comply with these requirements.


COVID-19 proof of vaccination

Commencing 1 November, 2021, all guests booked on our tours will be required to provide us with proof they are fully vaccinated with an Australian approved and recognised COVID-19 vaccine. We will contact you in the month prior to the tour to let you know how to do this.

If you have a medical condition that prevents you from being vaccinated for COVID-19 you will need to request an exemption prior to placing your booking. To enable us to consider your request please provide us with a medical certificate from your General Practitioner explaining the reasons you are unable to be vaccinated. Exemptions will be assessed on a case-by-case basis.


Your responsibilities prior to travel

If you are experiencing any symptoms of COVID-19, no matter how mild, (including fever, chills, a cough, sore throat, shortness of breath, runny nose, fatigue or loss of smell and/or taste) prior to joining the tour you must inform us immediately and defer your travel plans until you have received medical advice that you are allowed to travel.

You MUST NOT join the tour if you have ANY symptoms potentially consistent with COVID-19.

To cancel or transfer a tour booking under these circumstances please follow the procedure outlined in our COVID-19 flexible booking reassurance.


Pre-tour health declaration

Prior to joining the tour we will be asking all our guests and staff to complete and sign the following declaration.


Before completing this declaration please check that you have not visited any of the listed COVID-19 exposure venue/sites or contact tracing sites as listed by State and Territory health authorities.


  1. Are you currently required to be in isolation because you have tested positive to the COVID-19 virus? Yes/No
  2. Are you waiting to be informed of the results of a recent COVID-19 test? Yes/No
  3. Have you travelled outside Australia within the last 14 days? Yes/No
    If you travelled outside Australia within the last 14 days where did you go?
  4. Have you been in a declared COVID-19 hotspot (a local government area or entire state or territory) in the last 14 days? Yes/No
    If you answered Yes, where did you go and when were you there?
    If you answered Yes, are you required to continue to comply with conditions of a Public Health Direction for the COVID-19 hotspot? Yes/No
  5. Have you travelled from or been in a restricted or impacted Local Government Area where Public Health Directions are in place? Yes/No
    If you answered Yes, where did you go and when were you there?
    If you answered Yes, are you required to continue to comply with the listed conditions of a Public Health Direction for the restricted or impacted Local Government Area? Yes/No
  6. In the last 14 days, have you visited an exposure venue/site or contact tracing site listed by the responsible State or Territory health authority? Yes/No
    If you answered Yes, where did you go and when were you there?
  7. Have you been directed to a period of quarantine? For example as a result of but not limited to visiting a hotspot or exposure venue/site or contact tracing site or being a close contact of someone who has tested positive to the COVID-19 virus? Yes/No
  8. Are you experiencing or have you experienced any of these symptoms in the previous 48 hours?
    1. Fever: Yes/No
    2. Cough: Yes/No
    3. Sore throat: Yes/No
    4. Shortness of breath: Yes/No
    5. Runny nose: Yes/No
    6. Fatigue: Yes/No
    7. Loss of smell and/or taste: Yes/No
    8. Diarrhoea: Yes/No
    9. Vomiting or nausea: Yes/No

Other symptoms people may experience include muscle or joint pain, and loss of appetite.

You must not join the tour if you have ANY symptoms potentially consistent with COVID-19.

Anyone who has symptoms of COVID-19, even if they are mild, must get tested.


Daily health declaration

Each morning whilst on tour we will be screening all staff and guests for COVID-19 symptoms and we will ask you to complete and sign the following declaration.


Before completing your daily declaration you must check you did not visit any new COVID-19 exposure venue/sites or contact tracing sites during the listed exposure period that may have been added by State and Territory health authorities since you last COVID-19 health declaration.

  1. Are you currently required to be in isolation because you have tested positive to the COVID-19 virus? Yes/No
  2. Are you waiting to be informed of the results of a recent COVID-19 test? Yes/No
  3. In the last 14 days, have you visited an exposure venue/site or contact tracing site listed by the responsible State or Territory health authority? Yes/No
    If you answered Yes, where did you go and when were you there?
  4. Have you been directed to a period of quarantine? For example as a result of but not limited to visiting a hotspot or exposure venue/site or contact tracing site or being a close contact of someone who has tested positive to the COVID-19 virus? Yes/No
  5. Are you experiencing any of these symptoms?
    1. Fever: Yes/No
    2. Cough: Yes/No
    3. Sore throat: Yes/No
    4. Shortness of breath: Yes/No
    5. Runny nose: Yes/No
    6. Fatigue: Yes/No
    7. Loss of smell and/or taste: Yes/No
    8. Diarrhoea: Yes/No
    9. Vomiting or nausea: Yes/No

Other symptoms people may experience include muscle or joint pain, and loss of appetite.

You must not continue on the tour if you have ANY symptoms potentially consistent with COVID-19.

Anyone who has symptoms of COVID-19, even if they are mild, must get tested.


Temperature screening

To support our daily pre-screening questionnaire we may also take the temperature of guests and staff. If you record a temperature of 37.9 degrees Celsius or above you will be excluded from the day’s activities (this is a generous temperature threshold and recommended by the Queensland Tourism and Accommodation Industry COVID-Safe Plan).

You will not be allowed to join or continue with the tour if you answer “yes” to any of the pre-screening questions or if we record your temperature as being 37.9 or higher. In these circumstances you will only be allowed to rejoin the tour after receiving clearance from a Doctor or, in a remote region where a Doctor may not be available, a Nurse Practitioner.

If you need to cancel your tour booking because:

  • you develop COVID-19 like symptoms (such as fever, chills, a cough, sore throat, shortness of breath, runny nose, fatigue or loss of smell and/or taste), or
  • you have been contact traced requiring you to quarantine, or
  • you test positive to COVID-19,

our COVID-19 flexible booking reassurance applies.


Physical Distancing

With the exception of when we are travelling in the support vehicles, see below, please adhere to the physical distancing recommendations of staying 1.5 metres away from people you don’t live with, including when on your bike.

If you think you are the right distance from someone – just take a step back - to make extra sure.

When waiting in line for meals or tours or walking through busy areas, please be patient and give others space so they can also give you space.

Please greet people with a smile or wave - don’t shake hands, hug or kiss as a greeting or farewell.


Practise good hygiene

We have always provided hand sanitiser and separate hand washing facilities plumbed into our trailer's water supply at all our refreshment stops being served from our support trailer and we will continue to provide this service.

Please take the following hygiene actions before and whilst on tour:

  • Wash or sanitise your hands for at least 20 - 30 seconds, using soap and water or a hand sanitiser every time we stop for a refreshment break, before meals, when we arrive at our destination or after using the toilet.
  • Don’t cough or sneeze into your hands! Cover your nose or mouth with a tissue, then throw it away in a bin and wash or sanitise your hands. If you don’t have a tissue, cough or sneeze into your elbow or upper sleeve.
  • Do not snort or spit, especially whilst on the bike.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Do not share bikes, helmets, drink bottles, glasses, crockery or cutlery other than with people you live with.
  • Please leave your helmet and gloves with your bike when we stop for a break. Never place these items on a table in a café, restaurant or a food table provided by Mulga.

Checking of Mandatory Equipment

The use of Mandatory Equipment has always been an integral component of our risk management plan. Before the COVID-19 pandemic we would meet you face-to-face and ask you to show us each item of your “Mandatory Equipment” listed in our Terms and Conditions.

The purpose of Mandatory Equipment is to maximise your safety as well as the safety of the group and the requirement to show and carry mandatory equipment is very common in adventure activities.

Physical distancing requirements now require us to minimise the time spent in face-to-face contact, therefore, we ask that you do the following for us.

One week prior to meeting us at the commencement of the tour:

  1. assemble all your “Mandatory Equipment” and take a photograph of all the assembled items. Ensure to spread the items out so we can clearly see each item, as we have done in the example below. Note your photograph does not need to be labelled;
  2. complete this online Mandatory Equipment Checklist indicating you have all the required items, attach your photo and click submit. (If you are bringing your own bicycle we will check your bicycle and lights when we meet you);
  3. do not forget to pack the Mandatory Equipment you have just photographed.
Example photograph of required mandatory equipment. 1 – Disposable medical grade face masks, 2 - Hand Sanitiser, 3 – Spare batteries and charger, 4 - Puncture repair kit, 5 - Australian standards bicycle helmet, 6 - Water bottles, 7 - Bright/ high visibility shirt, 8 – Sunglasses, 9 - Small zip lock bag of toilet paper, 10 - Emergency food, 11 – Medications, 12 - Rain coat, 13 - Long sleeve thermal top, 14 - Long thermal leggings, 15 - Groundsheet for parking your bike on in your room, 16 - Bowl, plate, tea towel and cutlery.

Please Note: The inclusion of Mandatory Equipment is an essential part of our operating procedures. If we do not receive your photograph and a confirmation you have completed the online checklist before you meet us you will not be allowed to join the tour.

We will ask to see the Australian Standards sticker in your helmet in person when we meet at the commencement of the tour. We may also ask to see a random item from your Mandatory Equipment so please have it all accessible when we meet.

If you have any questions about this process or require assistance in completing the online form please call us.


Tour vehicles

Our support vehicle will still be there if you want a break from pedalling, so you can cycle as much or as little as you please. However, to assist with physical distancing you should come prepared to ride the distance and road conditions planned for each day. Our tour groups will remain capped at 15 and we will now be allocating each guest with a specific seat in the vehicle for their exclusive use during the tour.

In line with procedures set by the different state health authorities, on some tours we may seat guests in our vehicles with eased physical distancing requirements in a similar way to that being used by airlines.


Mandatory wearing of face masks in vehicles

To provide an extra layer of protection whilst in the vehicles together, guests and staff must wear a face mask.

Mulga will provide you with a fresh mask when you ride in any of the tour vehicles. The mask must be worn to cover the nose, mouth and the side of the face and be worn whilst boarding, whilst in the vehicle and when disembarking.

Hand hygiene will be observed and enforced before masks are fitted and after the mask has been discarded in a bin after disembarking.

We will be cleaning our vehicles and sanitising the touch points at the end of each day.


How to wear a disposable mask


Loading of bicycles

In line with the procedure adopted in gyms asking patrons to wipe down the equipment between users, before we handle and load your bicycle into our support trailer, we will require you to wash your entire bicycle using the soapy water and brushes we provide for this purpose. If you are hiring a bicycle from Mulga you will still be required to wash the bicycle before loading. Once the bicycle has been washed we will load the bicycle for you. Please do not enter the Mulga support trailer during the tour.

We acknowledge this procedure will make vehicle transfers slower than in the past but please be patient and ensure you maintain physical distancing as you clean your bicycle.

Before you bring your bicycle on tour please ensure the bicycle is clean and the frame is free of any grease or dirt. This will help us whilst loading the bicycle and also reduce the risk of transferring unwanted weed seeds or biosecurity hazards along the tour route.


Your Luggage

In line with the guidelines set by Safe Work Australia we will be asking you to load and unload your own luggage. If you have a physical condition that prevents you from loading your bag, please let us know and we will load your bags once everyone else has done so.