Your safety and wellbeing during COVID-19

Updated 16 November, 2020

Since our very beginnings the safety and wellbeing of our guests, staff and the people in the communities in which we visit, has been of the greatest importance to us.

The virus responsible for COVID-19 adds an additional challenge to our safety planning but with your help we expect to provide you with the same high-level touring experience Mulga Bicycle Tours has become known for.

Due to how the COVID-19 virus spreads (through contact with an infected person or by touching a contaminated surface), the most effective control measures are through physical distancing and enhanced personal hygiene practices, such as washing and sanitising hands.

In Australia we have experienced very low rates of community transmission of the COVID-19 virus due to the widespread adoption of these control measures but even with such low rates of infection it is important to remember the risk of transmission is never zero.

Now more than ever, we have the responsibility to look out for each other. The possibility that any of our or your personal contacts in the previous 28 days may test positive to the COVID-19 virus and then be contact traced back to either of us, reinforces this responsibility when we join and participate in a multi-day tour. If this scenario were to occur, we would be required to suspend the tour until we are authorised by the health authorities to continue.

Our collective behaviour controls the fate of the tour group so please be especially diligent about physical distancing and washing your hands in the weeks leading up to and whilst you are on tour with us.


What we are doing to keep everyone COVIDSafe

Logo indicating Mulga Bicycle Tours is a Quality Tourism accredited COVID Clean Practicing Business

Mulga has completed the COVID Clean Practicing Business program which is administered by the Australian Tourism Industry Council. The program has been designed specifically for tourism businesses to ensure we are compliant with the health directives and the Workplace Health & Safety standards of each Australian state within which we operate.

The following are some of the more important control measures we have put in place to minimise the risk of transmission of the COVID-19 virus. They are informed by health advice provided by Australian authorities and the World Health Organisation and we continue to monitor this advice and revise our procedures accordingly.

It is important to note that you may notice some variations in how we apply these measures between our different tours. This is due to the differences in how each state and territory requires us to implement these control measures.

If you have any questions about the control measures listed below please Contact Us by phone or email.

By booking on one of our tours you agree to comply with these measures. Mulga reserves the right to deny you from joining or continuing on a tour for failure to comply with these requirements.


Your responsibilities prior to travel

If you are experiencing any symptoms of COVID-19, no matter how mild, (including fever, chills, a cough, sore throat, shortness of breath, runny nose, fatigue or loss of smell and/or taste) prior to joining the tour you must inform us immediately and defer your travel plans until you have received medical advice that you are allowed to travel.

You MUST NOT join the tour if you have ANY symptoms potentially consistent with COVID-19.

To cancel or transfer a tour booking under these circumstances please follow the procedure outlined in our COVID-19 flexible booking reassurance.


13 November, 2020

Currently advice about COVID-19 in NSW is changing very regularly. Please keep up to date with and follow the advice on the NSW Health website.


Pre-tour health declaration

Prior to joining the tour we will be asking all our guests and staff to complete and sign the following declaration.

  1. Have you travelled outside Australia within the last 14 days? Yes/No
  2. Are you currently required to be in isolation because you have tested positive to the COVID-19 virus? Yes/No
  3. Have you visited a known or declared COVID-19 virus hotspot within the last 14 days? Yes/No
  4. In the last 14 days, have you visited or resided in a Local Government Area where the responsible state health authority is recommending you get tested for COVID-19? Yes/No
  5. In the last 14 days, have you visited a public location at the same time as a confirmed case listed by the responsible state health authority? Yes/No
  6. Are you waiting to be informed of the results of a recent COVID-19 test? Yes/No
  7. Have you been directed to a period of quarantine as a result of being a close contact of someone who has tested positive to the COVID-19 virus? Yes/No
  8. Are you experiencing or have you experienced any of these symptoms in the previous 48 hours?
    1. Fever: Yes/No
    2. Chills: Yes/No
    3. Cough: Yes/No
    4. Sore Throat: Yes/No
    5. Shortness of Breath: Yes/No
    6. Runny Nose: Yes/No
    7. Fatigue : Yes/No
    8. Loss of Smell and/or taste: Yes/No

You must not join the tour if you have ANY symptoms potentially consistent with COVID-19.

Anyone who has symptoms of COVID-19, even if they are mild, must get tested.


Daily health declaration

Each morning whilst on tour we will be screening all staff and guests for COVID-19 symptoms and we will ask you to complete and sign the following declaration.

  1. Are you waiting to be informed of the results of a recent COVID-19 test? Yes/No
  2. Are you currently required to be in isolation because you have tested positive to the COVID-19 virus? Yes/No
  3. Have you been directed to a period of quarantine as a result of being a close contact of someone who has tested positive to the COVID-19 virus? Yes/No
  4. Are you experiencing any of these symptoms?
    1. Fever: Yes/No
    2. Chills: Yes/No
    3. Cough: Yes/No
    4. Sore Throat: Yes/No
    5. Shortness of Breath: Yes/No
    6. Runny Nose: Yes/No
    7. Fatigue : Yes/No
    8. Loss of Smell and/or taste: Yes/No

You must not continue on the tour if you have ANY symptoms potentially consistent with COVID-19.

Anyone who has symptoms of COVID-19, even if they are mild, must get tested.


Temperature screening

To support our daily pre-screening questionnaire Mulga will also be adopting a proactive measure by taking the temperature of all guests and staff each morning. If you record a temperature of 37.9 degrees Celsius or above you will be excluded from the day’s activities (this is a generous temperature threshold and recommended by the Queensland Tourism and Accommodation Industry COVID-Safe Plan).

You will not be allowed to join or continue with the tour if you answer “yes” to any of the pre-screening questions or if we record your temperature as being 37.9 or higher. In these circumstances you will only be allowed to rejoin the tour after receiving clearance from a Doctor or, in a remote region where a Doctor may not be available, a Nurse Practitioner.

If you need to cancel your tour booking because:

  • you develop COVID-19 like symptoms (such as fever, chills, a cough, sore throat, shortness of breath, runny nose, fatigue or loss of smell and/or taste), or
  • you have been contact traced requiring you to quarantine, or
  • you test positive to COVID-19,

our COVID-19 flexible booking reassurance applies.


Physical Distancing

With the exception of when we are travelling in the support vehicles, see below, please adhere to the physical distancing recommendations of staying 1.5 metres away from people you don’t live with, including when on your bike.

If you think you are the right distance from someone – just take a step back - to make extra sure.

When waiting in line for meals or tours or walking through busy areas, please be patient and give others space so they can also give you space.

Please greet people with a smile or wave - don’t shake hands, hug or kiss as a greeting or farewell.


Practise good hygiene

We have always provided hand sanitiser and separate hand washing facilities plumbed into our trailer's water supply at all our refreshment stops being served from our support trailer and we will continue to provide this service.

Please take the following hygiene actions before and whilst on tour:

  • Wash or sanitise your hands for at least 20 - 30 seconds, using soap and water or a hand sanitiser every time we stop for a refreshment break, before meals, when we arrive at our destination or after using the toilet.
  • Don’t cough or sneeze into your hands! Cover your nose or mouth with a tissue, then throw it away in a bin and wash or sanitise your hands. If you don’t have a tissue, cough or sneeze into your elbow or upper sleeve.
  • Do not snort or spit, especially whilst on the bike.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Do not share bikes, helmets, drink bottles, glasses, crockery or cutlery other than with people you live with.
  • Please leave your helmet and gloves with your bike when we stop for a break. Never place these items on a table in a café, restaurant or a food table provided by Mulga.

Tour vehicles

Our support vehicle will still be there if you want a break from pedalling, so you can cycle as much or as little as you please. However, to assist with physical distancing you should come prepared to ride the distance and road conditions planned for each day. Our tour groups will remain capped at 15 and we will now be allocating each guest with a specific seat in the vehicle for their exclusive use during the tour.

In line with procedures set by the different state health authorities, on some tours we may seat guests in our vehicles with eased physical distancing requirements in a similar way to that being used by airlines.


Mandatory wearing of face masks in vehicles

To provide an extra layer of protection whilst in the vehicles guests and staff must wear a face mask.

Mulga will provide you with a fresh mask when you ride in any of the tour vehicles. The mask must be worn to cover the nose, mouth and the side of the face and be worn whilst boarding, whilst in the vehicle and when disembarking.

Hand hygiene will be observed and enforced before masks are fitted and after the mask has been discarded in a bin after disembarking.

We will be cleaning our vehicles and sanitising the touch points at the end of each day.


How to wear a disposable mask


Loading of bicycles

Bicycle riding can be a sweaty experience and as such perspiration (and possibly the COVID-19 virus) can easily be transferred to the bicycle frame and handlebars.

Before we load your bicycle into our support trailer we will require you to wash and dry your entire bicycle using soapy water and disposable cloths that we will provide for this purpose. If you are hiring a bicycle from Mulga you will still be required to wash and dry the bike before loading. Once the bike has been washed we will load the bike for you.

We ask that you no longer enter the support trailer during the tour.

We acknowledge this procedure will make vehicle transfers slower than in the past but please be patient and ensure you maintain physical distancing as you clean your bike.


Your Luggage

In line with the guidelines set by Safe Work Australia we will be asking you to load and unload your own luggage. If you have a physical condition that prevents you from loading your bag, please let us know and we will load your bags once everyone else has done so.


COVIDSafe App

To accelerate contact tracing in the event you are exposed to the COVID-19 virus the Australian Government is urging everyone in Australia to download the COVIDSafe app. Mulga recommends you download the app before you travel and ensure the COVIDSafe app is running on your smart phones at all times whilst on tour.

You can download the COVIDSafe app here.